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Arena Shopping Coventry

Arena Shopping Park: Security Officer

REPORTING TO: Shared Service Manager
CONTRACT: Fulltime Permanent
HOURS: 42 hours per week
SHIFT PATTERN: Rotating shift pattern of 4 on 4 off, days and nights
PAY RATE: £11.00 per hour


This is a permanent contract. Door Supervisor licences required. Arena Shopping Park is an indoor and outdoor shopping centre housing over 30 retail shops and restaurants. We are looking to appoint a security officer to complete our team and help maintain a safe and secure shopping environment. The customer experience should be at the heart of everything you do.

Person Specification:

* SIA Door Supervisor licence essential
* Strong written and verbal communication skills
* Excellent time management
* Smart and well-groomed
* High level of attention to detail
* Ability to take ownership of all situations to ensure tasks are completed or escalated when necessary
* Ability to remain calm under pressure
* Conflict management aware
* Telephone skills
* Familiar with patrolling and monitoring from a loss prevention aspect
* Confident in complying with Health & Safety and fire prevention procedures
* Ability to adapt to changing situations
* Proactive attitude


* Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
* Carry out regular patrols of the shopping centre
* Ensuring all incidents are managed in accordance with site policies and procedures
* Liaising with site control room proactively reacting to incidents
* Ensuring any unsecure areas of the site are reported immediately
* Deal efficiently and effectively with all emergencies
* Good knowledge of Food Hygiene Procedures.Monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
* Maintain vigilance and highlight unauthorised access by banned individuals
* Ensure radio procedures are always adhered to
* Ensure all events/incidents are recorded in the DOB book correctly
* Undertake any other reasonable duties as required to meet the needs of the business
* Ensure a timely response to all security issues and events
* Complete all training requirements as requested by line manager

What we offer:

* £11.00 per hour
* A shift pattern including days/nights/weekends on a 4 on 4 off rotation
* Company uniform
* 20 days annual leave
* Free on-site parking
* Opportunities to train and upskill