Covid 19 Measures

Arena Shopping Coventry

From Monday 17 May 2021, restaurant and dining outlets will open for dine in, in addition to offering takeaway and delivery. Non-essential stores will continue to be permitted to open in England, meaning that Arena’s stores will be open. Please review the latest opening times for our stores and dining venues for more information.  

A number of safety measures are currently in place at the shopping centre. We ask that everyone follows these to make their experience, and that of other shoppers, as safe and enjoyable as possible when they visit us. By doing this we will be able to continue supporting the needs of our community. We would also ask that everyone is considerate to the centre’s staff, those working in the stores and to other shoppers when visiting us.

In line with government guidance, we would ask that visitors continue to practice social distancing and maintain a minimum 2m distance. The centre has put in place stickers and posters along the mall as a reminder to continue to socially distance during your visit.

A one way system has been implemented throughout the centre to help maintain social distancing. Individual shopping lanes have been created and floor stickers are in place to help guide visitors.

There will be a maximum number of people allowed into each store at one time (this number will vary according to that store’s individual policy) and the public will be asked to queue outside in a socially distanced manner until it’s their turn to enter the store. Floor stickers have been put in place to help people maintain a 2m distance whilst waiting. We’d recommend bringing an umbrella in case of bad weather, as you should be prepared to queue outside some stores.

We would ask that you wash your hands regularly during your visit. This can be done within the centre’s Public Toilets or at a number of Hand Sanitising Stations which have been installed at regular intervals along the mall.

All outdoor seating is now fully available.

The public toilets at Arena are open for you to use. Some sinks and cubicles within the toilets are closed off to help maintain social distancing and hand dryers have been replaced with paper towel dispensers.

Enhanced cleaning provisions have been put in place, with additional deep cleaning of public areas, toilet facilities and touch points to ensure the highest possible level of cleanliness throughout the centre.

Our centre team will be on hand as always to help you during your visit and can advise on any queries you have. Management staff, security, cleaners, and other public-facing members of the team will wear PPE including face masks and gloves whilst working on-site to maintain their safety and the safety of others. A full training programme has been implemented for staff, so they are able to carry out their work and continue to help the public, whilst maintaining social distancing. Please don’t hesitate to ask a staff member if you have any queries during your visit.

It is still mandatory to wear a face covering in shops and supermarkets across England, so please bring your mask with you when you visit the centre. Visitors should also wear their mask in the enclosed public areas of the centre to keep themselves and others safe.

Arena Shopping Park continues to offer 5 hours of FREE onsite secure open air car parking available for 1,600 cars. If parked for over a 5 hour period then proof of a minimum of £50 purchases from Arena Shopping Park retailers will be required.  

With regards to Match and Event Days, there are specific conditions of parking:

• 2 hours Maximum Stay with no return within 2 hours, unless £50 of purchases from Arena Shopping Park retailers.
• Please retain receipts as proof of purchase for a minimum of 14 days of purchase.